Lessons from AmCham China

Produced by:

Lessons from

Insights and lessons businesses have learned from addressing the COVID-19 crisis, from our partner the American Chamber of Commerce China.

Briefings

Business operations

Maintaining efficient core business operations

Adapting COVID-19 Strategies for the Future – Bain & Company shared how agile and resilient strategies that worked during coronavirus outbreak can be adapted in recovery phase (June 5, 2020)

Guidelines for Returning to Work – Gartner developed guidelines for executives how to manage return-to-work programs with organized plan that prioritizes employee safety (May 31, 2020)

Redefining Customer Service – Boston Consulting Group identified ways companies can redefine customer service for resilience, responsiveness and recovery (May 28, 2020)

Addressing Remote Work Challenges – Harvard Business Review identified critical challenges of remote work and virtual teams, then provided ways for managers to solve them (May 22, 2020)

Restarting Work – Boston Consulting Group recommended five-pronged approach for restarting work in offices and factories, while ensuring safety of employees (May 20, 2020)

Agile Innovation – Harvard Business Review shared how agile innovation and agile systems can bring lasting benefits to company (May 15, 2020)

Continuous Implementation of Effective Systems – Bain & Company gave advice for retaining and scaling effective systems adopted during lockdowns and prevent reverting to pre-crisis patterns (May 11, 2020)

Taking Care of Your People – Boston Consulting Group gave guidance to businesses on people priorities in new normal as economy restarts and prepares for rebound (May 8, 2020)

Reopening the Business – U.S. Chamber of Commerce gave guidance on what small businesses need to consider before opening from lockdown, including employee safety and adjustment to operations (May 8, 2020)

Reopening Businesses – Deloitte listed guidelines for employers to re-open businesses and workplaces safely while recovering from Coronavirus epidemic (May 5, 2020)

Reopening Workplaces – Gartner obtained lessons from employers in Asia on early re-openings of workplaces that could also be adopted by U.S. companies (April 26, 2020)

Resiliency in Crises – KPMG shared detailed short- to long-term actions that businesses can do financially, operationally and commercially to be more resilient in crises (March 31, 2020)

AmCham Member Survey March 2020 – More AmCham China member organizations experienced business challenges in March 2020 compared to February caused by COVID-19, particularly consumer, industrial and resources sector (March 25, 2020)

Reimagining Business Models – According to BCG, companies can prepare for rebound, recession and reimagining business models to meet new needs and align with opportunities presented by COVID-19 crisis (March 23, 2020)

CDC COVID-19 Guidance – U.S. Centers for Disease Control and Prevention provides guidance how to decrease the spread of COVID-19 and lower its impact in the workplace (March 21, 2020)

Taking CEO and Leadership Actions – Consulting firm Bain & Company proposed mobilizing senior team, forming possible scenarios and action plans to arrest revenue declines and stabilize business operations under COVID-19 crisis (March 13, 2020)

Securing IT Systems – Gartner shared advice to Chief Information Officers (CIOs) how they can expand and secure IT systems to deal with surge of employees working remotely and customers making requests online (March 6, 2020)

Reducing Impact to Business – PwC identified seven actions steps companies can do to address impact of COVID-19 to their workforce, operations and supply chain, and more (March 6, 2020)

Responding to Epidemics – Deloitte identified best practices of multinational corporations on how to deal with major infectious diseases through business continuity planning, emergency response and management (March 2, 2020)

Crisis Management Responses – BCG provides crisis management responses for leaders that apply to Coronavirus epidemic, including regularly updating view of situation, evolving plans, increasing resiliency and preparing for next crisis (February 27, 2020)

Stress Testing Continuity Plans – Gartner discusses elements of a business continuity management plan, recommending testing responses to disruptions such as Coronavirus with tabletop exercises (February 12, 2020)

Creating Pandemic Plans – Gartner provides 10 questions businesses must answer when creating a pandemic plan that enable more timely response, prepare for absenteeism, protect critical functions and more (February 10, 2020)

Cash flow and financial management

Reforecasting and managing cash flows and financial plans, including existing debt, new funding, P&Ls, and accounts receivables and payables

Managing Engineering & Construction Firms Through COVID-19 – PwC gave guidance for engineering and construction companies, such as ensuring financial stability, securing workers and anticipating changes (May 18, 2020)

Reopening Businesses – Deloitte listed guidelines for employers to re-open businesses and workplaces safely while recovering from Coronavirus epidemic (May 5, 2020)

Driving Business Recovery – Deloitte shared resilient leaders' guide to business recovery from COVID-19, which considers four scenarios and new social contracts (April 22, 2020)

Managing Through the COVID-19 Pandemic – KPMG published insights from high net worth individuals and family offices in China on what they learned from Coronavirus epidemic during first crucial months (April 14, 2020)

Preserving Liquidity and Cash Position – Bain & Company published article providing ways for companies to preserve their liquidity and cash position during Coronavirus crisis (April 9, 2020)

Resiliency in Crises – KPMG shared detailed short- to long-term actions that businesses can do financially, operationally and commercially to be more resilient in crises (March 31, 2020)

Reimagining Business Models – According to BCG, companies can prepare for rebound, recession and reimagining business models to meet new needs and align with opportunities presented by COVID-19 crisis (March 23, 2020)

Protecting the Future of the Business – BCG provides advice to CEOs on practical steps and urgent decisions they need to make to protect their people, finances, systems and operations, as well as future opportunities (March 20, 2020)

Taking CEO and Leadership Actions – Consulting firm Bain & Company proposed mobilizing senior team, forming possible scenarios and action plans to arrest revenue declines and stabilize business operations under COVID-19 crisis (March 13, 2020)

Reducing Impact to Business – PwC identified seven actions steps companies can do to address impact of COVID-19 to their workforce, operations and supply chain, and more (March 6, 2020)

Responding to Epidemics – Deloitte identified best practices of multinational corporations on how to deal with major infectious diseases through business continuity planning, emergency response and management (March 2, 2020)

Addressing Cost and Revenue Pressures – The Conference Board issued report that gives financial management leaders guidance on steps to arrest cost and revenue pressures during COVID-19 epidemic (March 1, 2020)

AmCham China Member Company Survey – AmCham China released results of February 2020 survey on impact of COVID-19 to member companies, including foreseen declines in 2020 market outlook, increased operational costs, and more (February 27, 2020)

Capitalizing on Crisis at Hand – Ernst & Young provides six crisis management tips to turn COVID-19 into opportunity, continue their business and recover from disasters (February 5, 2020)

Customers, relationships and channels

Engaging and taking care of customers, relationships and distribution channels

Virtual Networking – Harvard Business Review published tips for virtual networking opportunities and expanding connections despite COVID-19 pandemic (June 23, 2020)

Weathering the COVID-19 Crisis – Harvard Business Review published lessons learned from survey of Chinese companies as they weathered COVID-19 crisis and built more resilient businesses (June 5, 2020)

Redefining Customer Service – Boston Consulting Group identified ways companies can redefine customer service for resilience, responsiveness and recovery (May 28, 2020)

Reimagining Go-to-Market Strategies – Boston Consulting Group recommended digitizing sales process, evaluating front-end spending and rethinking distribution model as go-to-market strategies for emerging markets post-COVID-19 (May 28, 2020)

Working Remotely – Bain & Company shared remote working practices that maximize team collaboration, enable quick product testing, and enhance work-life balance (May 26, 2020)

Leveraging Data Analytics for Marketing – Harvard Business Review pointed how data from contact centers and digital platforms can be analyzed, tested and optimized to draw unexpected insight and leverage them effectively in marketing decisions (May 14, 2020)

Supporting Distribution Channels – Bain & Company recommended ways companies can help strategic channel partners to weather crisis and strengthen their partner ecosystem (May 12, 2020)

Reopening the Business – U.S. Chamber of Commerce gave guidance on what small businesses need to consider before opening from lockdown, including employee safety and adjustment to operations (May 8, 2020)

Driving Business Recovery – Deloitte shared resilient leaders' guide to business recovery from COVID-19, which considers four scenarios and new social contracts (April 22, 2020)

Reaching Out to Customers – Harvard Business Review suggested marketing actions for retailers to reach and engage customers amid Coronavirus epidemic (April 16, 2020)

Adapting to New Customer Behaviors – Bain & Company shared how market testing can enable companies to adjust to new strategies, messaging and offerings that can resonate to customers' new reality (April 13, 2020)

Analyzing and Predicting Customer Behavior – Bain & Capital suggests ways to use free online tools to predict and respond to shifts in demand brought by COVID-19, as well as guide communications with customers (April 9, 2020)

Protecting Sales and Revenues – Bain & Company article gave advice on possible short and medium-term actions to protect revenues, return on investment (ROI), and plan for growth amid Coronavirus crisis (April 3, 2020)

Spotting New Market Opportunities – Boston Consulting Group identified steps companies can take to assess and act on opportunities even in challenging adversity like COVID-19 (April 3, 2020)

Cultivating Leadership Behaviors – ghSMART shared four behaviors that leaders and their teams need to cultivate to move forward in a crisis (April 2, 2020)

Customer Communications – Harvard Business Review shares framework for communicating with customers during a crisis that humanizes the company, creates lasting value, and positions organization for the future (April 1, 2020)

B2B Revenue Protection – Bain & Company offers advice to Business-to-Business (B2B) companies on how to protect revenues from COVID-19, including creating sales scenarios, mapping customer spending, and establishing win rooms for decision-making (March 27, 2020)

AmCham China's Tips for U.S. Businesses – AmCham China provides recommendations to U.S. businesses from the frontlines in China that could help them adapt, mitigate and continue business while coping with COVID-19 (March 25, 2020)

Empathizing with Customers and Employees – Bain & Company gives marketing advice that teaches businesses how to empathize, communicate and support customers during a crisis (March 24, 2020)

Remaining Relevant – Bain & Company London's James Allen advises companies to move from retreat to retool mode, remain relevant to customers by focusing on needs, partnering with supply chain and government, and more (March 23, 2020)

Protecting the Future of the Business – BCG provides advice to CEOs on practical steps and urgent decisions they need to make to protect their people, finances, systems and operations, as well as future opportunities (March 20, 2020)

Securing IT Systems – Gartner shared advice to Chief Information Officers (CIOs) how they can expand and secure IT systems to deal with surge of employees working remotely and customers making requests online (March 6, 2020)

Responding to Epidemics – Deloitte identified best practices of multinational corporations on how to deal with major infectious diseases through business continuity planning, emergency response and management (March 2, 2020)

Addressing Cost and Revenue Pressures – The Conference Board issued report that gives financial management leaders guidance on steps to arrest cost and revenue pressures during COVID-19 epidemic (March 1, 2020)

Establishing Effective Communication with Stakeholders – The Conference Board outlined some points for leaders on how to communicate to internal organization members and external stakeholders during COVID-19 crisis (February 29, 2020)

Capitalizing on Crisis at Hand – Ernst & Young provides six crisis management tips to turn COVID-19 into opportunity, continue their business and recover from disasters (February 5, 2020)

Facilities and workspaces

Operating physical infrastructure like offices, warehouses and retail spaces safely

Guidelines for Returning to Work – Gartner developed guidelines for executives how to manage return-to-work programs with organized plan that prioritizes employee safety (May 31, 2020)

Restarting Work – Boston Consulting Group recommended five-pronged approach for restarting work in offices and factories, while ensuring safety of employees (May 20, 2020)

Taking Care of Your People – Boston Consulting Group gave guidance to businesses on people priorities in new normal as economy restarts and prepares for rebound (May 8, 2020)

Reopening Workplaces – Gartner obtained lessons from employers in Asia on early re-openings of workplaces that could also be adopted by U.S. companies (April 26, 2020)

CDC COVID-19 Guidance – U.S. Centers for Disease Control and Prevention provides guidance how to decrease the spread of COVID-19 and lower its impact in the workplace (March 21, 2020)

Dealing with Business Disruptions – Law firm Cooley recommends several proactive steps in the context of CDC guidelines to deal with business disruptions, such as allowing remote work, sanitizing work spaces, forming a response plan, and more (March 6, 2020)

Reducing Impact to Business – PwC identified seven actions steps companies can do to address impact of COVID-19 to their workforce, operations and supply chain, and more (March 6, 2020)

Creating Pandemic Plans – Gartner provides 10 questions businesses must answer when creating a pandemic plan that enable more timely response, prepare for absenteeism, protect critical functions and more (February 10, 2020)

Protecting People and Assets from Risks – Ernst & Young shares ways companies can secure their information and people assets from risks brought by COVID-19 pandemic (February 4, 2020)

Leadership teams

Engaging leaders with objectives, cadence and communications

Helping Employees Manage Anxiety – Harvard Business Review shared techniques how to support employees coping with the anxiety of returning to workforce despite epidemic (June 24, 2020)

Weathering the COVID-19 Crisis – Harvard Business Review published lessons learned from survey of Chinese companies as they weathered COVID-19 crisis and built more resilient businesses (June 5, 2020)

Handling Difficult Crisis Situations – Harvard Business Review article takes lessons from present and past leaders who handled crisis situations, acknowledging challenges but remaining resolute that teams can work together to weather any storm (April 3, 2020)

Cultivating Leadership Behaviors – ghSMART shared four behaviors that leaders and their teams need to cultivate to move forward in a crisis (April 2, 2020)

Focus on Purpose and Values – Bain & Company article tells how companies can make right decisions during COVID-19 crisis by reflecting and aligning their responses with their purpose and values (April 1, 2020)

AmCham China's Tips for U.S. Businesses – AmCham China provides recommendations to U.S. businesses from the frontlines in China that could help them adapt, mitigate and continue business while coping with COVID-19 (March 25, 2020)

Becoming a Strong Leader – Gartner identified four actions executives can take to become good leaders in the midst of global disruptions (March 19, 2020)

Resilient Leadership – Deloitte explained five qualities that help leaders weather crisis, including leading with purpose and acting on opportunities (March 16, 2020)

Taking CEO and Leadership Actions – Consulting firm Bain & Company proposed mobilizing senior team, forming possible scenarios and action plans to arrest revenue declines and stabilize business operations under COVID-19 crisis (March 13, 2020)

Communicating with Investors – Financial Profiles recommends constant communication, calmness and transparency, reassuring business' viability when communicating to investors during turbulent times (March 11, 2020)

Responding Effectively with Leadership – McKinsey identified creation of EDGE teams, empowered leaders, agile approach, empathy, and transparent communications as top five practices leaders must think about to respond to the crisis (March 6, 2020)

Establishing Effective Communication with Stakeholders – The Conference Board outlined some points for leaders on how to communicate to internal organization members and external stakeholders during COVID-19 crisis (February 29, 2020)

Crisis Management Responses – BCG provides crisis management responses for leaders that apply to Coronavirus epidemic, including regularly updating view of situation, evolving plans, increasing resiliency and preparing for next crisis (February 27, 2020)

Stress Testing Continuity Plans – Gartner discusses elements of a business continuity management plan, recommending testing responses to disruptions such as Coronavirus with tabletop exercises (February 12, 2020)

People and culture

Taking care of employees and leveraging culture in difficult times

Helping Employees Manage Anxiety – Harvard Business Review shared techniques how to support employees coping with the anxiety of returning to workforce despite epidemic (June 24, 2020)

Managing Talent and Teams – Bain & Company shared new ways to manage talent and teams for greater flexibility and scale even during coronavirus situation (June 15, 2020)

Weathering the COVID-19 Crisis – Harvard Business Review published lessons learned from survey of Chinese companies as they weathered COVID-19 crisis and built more resilient businesses (June 5, 2020)

Agile Talent Management – Bain & Company explained how organizations can support mission-critical roles with clear purpose and agile teams for delivery and development (June 1, 2020)

Managing Retained Employees – Harvard Business Review discussed ways managers can help retained employees process survivors' guilt and focus on organization's purpose (May 29, 2020)

Addressing Remote Work Challenges – Harvard Business Review identified critical challenges of remote work and virtual teams, then provided ways for managers to solve them (May 22, 2020)

Managing Engineering & Construction Firms Through COVID-19 – PwC gave guidance for engineering and construction companies, such as ensuring financial stability, securing workers and anticipating changes (May 18, 2020)

Taking Care of Your People – Boston Consulting Group gave guidance to businesses on people priorities in new normal as economy restarts and prepares for rebound (May 8, 2020)

Reopening the Business – U.S. Chamber of Commerce gave guidance on what small businesses need to consider before opening from lockdown, including employee safety and adjustment to operations (May 8, 2020)

Reopening Businesses – Deloitte listed guidelines for employers to re-open businesses and workplaces safely while recovering from Coronavirus epidemic (May 5, 2020)

Supporting Your Remote Workforce – Gartner offered nine ways companies can support employees during remote work, through empathetic care and productive engagement (May 2, 2020)

Reopening Workplaces – Gartner obtained lessons from employers in Asia on early re-openings of workplaces that could also be adopted by U.S. companies (April 26, 2020)

Driving Business Recovery – Deloitte shared resilient leaders' guide to business recovery from COVID-19, which considers four scenarios and new social contracts (April 22, 2020)

Managing Through the COVID-19 Pandemic – KPMG published insights from high net worth individuals and family offices in China on what they learned from Coronavirus epidemic during first crucial months (April 14, 2020)

Handling Difficult Crisis Situations – Harvard Business Review article takes lessons from present and past leaders who handled crisis situations, acknowledging challenges but remaining resolute that teams can work together to weather any storm (April 3, 2020)

Cultivating Leadership Behaviors – ghSMART shared four behaviors that leaders and their teams need to cultivate to move forward in a crisis (April 2, 2020)

Focus on Purpose and Values – Bain & Company article tells how companies can make right decisions during COVID-19 crisis by reflecting and aligning their responses with their purpose and values (April 1, 2020)

Protecting Employees' Welfare and Health – Boston Consulting Group recommends seven key management responses to protect employees' welfare and health, create ready and able workforce, plus support and communicate with people effectively through COVID-19 crisis (March 26, 2020)

AmCham China's Tips for U.S. Businesses – AmCham China provides recommendations to U.S. businesses from the frontlines in China that could help them adapt, mitigate and continue business while coping with COVID-19 (March 25, 2020)

Empathizing with Customers and Employees – Bain & Company gives marketing advice that teaches businesses how to empathize, communicate and support customers during a crisis (March 24, 2020)

Staying Agile – BCG identified ways how teams can remain agile even without collocation, maintaining significant levels of productivity and efficiency (March 24, 2020)

Remaining Relevant – Bain & Company London's James Allen advises companies to move from retreat to retool mode, remain relevant to customers by focusing on needs, partnering with supply chain and government, and more (March 23, 2020)

CDC COVID-19 Guidance – U.S. Centers for Disease Control and Prevention provides guidance how to decrease the spread of COVID-19 and lower its impact in the workplace (March 21, 2020)

Protecting the Future of the Business – BCG provides advice to CEOs on practical steps and urgent decisions they need to make to protect their people, finances, systems and operations, as well as future opportunities (March 20, 2020)

Becoming a Strong Leader – Gartner identified four actions executives can take to become good leaders in the midst of global disruptions (March 19, 2020)

Resilient Leadership – Deloitte explained five qualities that help leaders weather crisis, including leading with purpose and acting on opportunities (March 16, 2020)

Taking CEO and Leadership Actions – Consulting firm Bain & Company proposed mobilizing senior team, forming possible scenarios and action plans to arrest revenue declines and stabilize business operations under COVID-19 crisis (March 13, 2020)

Dealing with Business Disruptions – Law firm Cooley recommends several proactive steps in the context of CDC guidelines to deal with business disruptions, such as allowing remote work, sanitizing work spaces, forming a response plan, and more (March 6, 2020)

Reducing Impact to Business – PwC identified seven actions steps companies can do to address impact of COVID-19 to their workforce, operations and supply chain, and more (March 6, 2020)

Preparing for Remote Work – Gartner provides organizations with helpful advice how to manage remote work and be productive amidst the crisis (March 3, 2020)

Responding to Epidemics – Deloitte identified best practices of multinational corporations on how to deal with major infectious diseases through business continuity planning, emergency response and management (March 2, 2020)

Addressing Cost and Revenue Pressures – The Conference Board issued report that gives financial management leaders guidance on steps to arrest cost and revenue pressures during COVID-19 epidemic (March 1, 2020)

Establishing Effective Communication with Stakeholders – The Conference Board outlined some points for leaders on how to communicate to internal organization members and external stakeholders during COVID-19 crisis (February 29, 2020)

Crisis Management Responses – BCG provides crisis management responses for leaders that apply to Coronavirus epidemic, including regularly updating view of situation, evolving plans, increasing resiliency and preparing for next crisis (February 27, 2020)

Creating Pandemic Plans – Gartner provides 10 questions businesses must answer when creating a pandemic plan that enable more timely response, prepare for absenteeism, protect critical functions and more (February 10, 2020)

Capitalizing on Crisis at Hand – Ernst & Young provides six crisis management tips to turn COVID-19 into opportunity, continue their business and recover from disasters (February 5, 2020)

Protecting People and Assets from Risks – Ernst & Young shares ways companies can secure their information and people assets from risks brought by COVID-19 pandemic (February 4, 2020)

Building Remote Work Programs – Gartner report recommended guidelines for developing effective remote work policies, including building trust, analyzing tasks and responsibilities to be assigned, and giving support to employees (May 14, 2019)

Remote work

Managing distributed and remote working teams effectively

Virtual Networking – Harvard Business Review published tips for virtual networking opportunities and expanding connections despite COVID-19 pandemic (June 23, 2020)

Guidelines for Returning to Work – Gartner developed guidelines for executives how to manage return-to-work programs with organized plan that prioritizes employee safety (May 31, 2020)

Redefining Customer Service – Boston Consulting Group identified ways companies can redefine customer service for resilience, responsiveness and recovery (May 28, 2020)

Working Remotely – Bain & Company shared remote working practices that maximize team collaboration, enable quick product testing, and enhance work-life balance (May 26, 2020)

Addressing Remote Work Challenges – Harvard Business Review identified critical challenges of remote work and virtual teams, then provided ways for managers to solve them (May 22, 2020)

Reopening Businesses – Deloitte listed guidelines for employers to re-open businesses and workplaces safely while recovering from Coronavirus epidemic (May 5, 2020)

Supporting Your Remote Workforce – Gartner offered nine ways companies can support employees during remote work, through empathetic care and productive engagement (May 2, 2020)

Reopening Workplaces – Gartner obtained lessons from employers in Asia on early re-openings of workplaces that could also be adopted by U.S. companies (April 26, 2020)

Virtual Brainstorming – BCG gives advice how to brainstorm remotely in an online setting, which includes applying best practices, being creative and flexible, and using technology (March 30, 2020)

Remote Collaboration – Bain & Company provides tips to enable leaders to foster collaboration, deepen connections, and make most out of virtual meetings (March 27, 2020)

Protecting Employees' Welfare and Health – Boston Consulting Group recommends seven key management responses to protect employees' welfare and health, create ready and able workforce, plus support and communicate with people effectively through COVID-19 crisis (March 26, 2020)

Effective Online Meetings – Harvard Business Review article from Strategic Offsites Group provides organizations with best practices to make online meetings more effective (March 25, 2020)

Staying Agile – BCG identified ways how teams can remain agile even without collocation, maintaining significant levels of productivity and efficiency (March 24, 2020)

CDC COVID-19 Guidance – U.S. Centers for Disease Control and Prevention provides guidance how to decrease the spread of COVID-19 and lower its impact in the workplace (March 21, 2020)

Protecting Remote Work from Cybersecurity Risks – BCG identified seven steps for company to protect themselves from cybersecurity risks while employees work remotely during the COVID-19 crisis (March 20, 2020)

Protecting the Future of the Business – BCG provides advice to CEOs on practical steps and urgent decisions they need to make to protect their people, finances, systems and operations, as well as future opportunities (March 20, 2020)

Managing Your Team Remotely – Harvard Business Review offered advice how to connect virtually with teams, through daily check-ins, engagement rules, and interaction (March 18, 2020)

Securing IT Systems – Gartner shared advice to Chief Information Officers (CIOs) how they can expand and secure IT systems to deal with surge of employees working remotely and customers making requests online (March 6, 2020)

Dealing with Business Disruptions – Law firm Cooley recommends several proactive steps in the context of CDC guidelines to deal with business disruptions, such as allowing remote work, sanitizing work spaces, forming a response plan, and more (March 6, 2020)

Preparing for Remote Work – Gartner provides organizations with helpful advice how to manage remote work and be productive amidst the crisis (March 3, 2020)

Responding to Epidemics – Deloitte identified best practices of multinational corporations on how to deal with major infectious diseases through business continuity planning, emergency response and management (March 2, 2020)

Creating Pandemic Plans – Gartner provides 10 questions businesses must answer when creating a pandemic plan that enable more timely response, prepare for absenteeism, protect critical functions and more (February 10, 2020)

Building Remote Work Programs – Gartner report recommended guidelines for developing effective remote work policies, including building trust, analyzing tasks and responsibilities to be assigned, and giving support to employees (May 14, 2019)

Revenue protection and opportunities

Taking steps to protect existing revenue and identify new revenue opportunities

Preserving Liquidity and Cash Position – Bain & Company published article providing ways for companies to preserve their liquidity and cash position during Coronavirus crisis (April 9, 2020)

Protecting Sales and Revenues – Bain & Company article gave advice on possible short and medium-term actions to protect revenues, return on investment (ROI), and plan for growth amid Coronavirus crisis (April 3, 2020)

Spotting New Market Opportunities – Boston Consulting Group identified steps companies can take to assess and act on opportunities even in challenging adversity like COVID-19 (April 3, 2020)

B2B Revenue Protection – Bain & Company offers advice to Business-to-Business (B2B) companies on how to protect revenues from COVID-19, including creating sales scenarios, mapping customer spending, and establishing win rooms for decision-making (March 27, 2020)

AmCham China's Tips for U.S. Businesses – AmCham China provides recommendations to U.S. businesses from the frontlines in China that could help them adapt, mitigate and continue business while coping with COVID-19 (March 25, 2020)

Reimagining Business Models – According to BCG, companies can prepare for rebound, recession and reimagining business models to meet new needs and align with opportunities presented by COVID-19 crisis (March 23, 2020)

Remaining Relevant – Bain & Company London's James Allen advises companies to move from retreat to retool mode, remain relevant to customers by focusing on needs, partnering with supply chain and government, and more (March 23, 2020)

Responding to Risks and Shifts in Demand – The Conference Board gives supply chain managers in Asia ways they can respond to risks and shifts in demand from the Coronavirus epidemic (March 20, 2020)

Taking CEO and Leadership Actions – Consulting firm Bain & Company proposed mobilizing senior team, forming possible scenarios and action plans to arrest revenue declines and stabilize business operations under COVID-19 crisis (March 13, 2020)

Addressing Cost and Revenue Pressures – The Conference Board issued report that gives financial management leaders guidance on steps to arrest cost and revenue pressures during COVID-19 epidemic (March 1, 2020)

AmCham China Member Company Survey – AmCham China released results of February 2020 survey on impact of COVID-19 to member companies, including foreseen declines in 2020 market outlook, increased operational costs, and more (February 27, 2020)

Capitalizing on Crisis at Hand – Ernst & Young provides six crisis management tips to turn COVID-19 into opportunity, continue their business and recover from disasters (February 5, 2020)

Strategy

Evolving strategies dynamically to address uncertainty

Managing Talent and Teams – Bain & Company shared new ways to manage talent and teams for greater flexibility and scale even during coronavirus situation (June 15, 2020)

Adapting COVID-19 Strategies for the Future – Bain & Company shared how agile and resilient strategies that worked during coronavirus outbreak can be adapted in recovery phase (June 5, 2020)

Weathering the COVID-19 Crisis – Harvard Business Review published lessons learned from survey of Chinese companies as they weathered COVID-19 crisis and built more resilient businesses (June 5, 2020)

Redefining Customer Service – Boston Consulting Group identified ways companies can redefine customer service for resilience, responsiveness and recovery (May 28, 2020)

Reimagining Go-to-Market Strategies – Boston Consulting Group recommended digitizing sales process, evaluating front-end spending and rethinking distribution model as go-to-market strategies for emerging markets post-COVID-19 (May 28, 2020)

Restarting Work – Boston Consulting Group recommended five-pronged approach for restarting work in offices and factories, while ensuring safety of employees (May 20, 2020)

Agile Innovation – Harvard Business Review shared how agile innovation and agile systems can bring lasting benefits to company (May 15, 2020)

Continuous Implementation of Effective Systems – Bain & Company gave advice for retaining and scaling effective systems adopted during lockdowns and prevent reverting to pre-crisis patterns (May 11, 2020)

Taking Care of Your People – Boston Consulting Group gave guidance to businesses on people priorities in new normal as economy restarts and prepares for rebound (May 8, 2020)

Driving Business Recovery – Deloitte shared resilient leaders' guide to business recovery from COVID-19, which considers four scenarios and new social contracts (April 22, 2020)

Managing Through the COVID-19 Pandemic – KPMG published insights from high net worth individuals and family offices in China on what they learned from Coronavirus epidemic during first crucial months (April 14, 2020)

Spotting New Market Opportunities – Boston Consulting Group identified steps companies can take to assess and act on opportunities even in challenging adversity like COVID-19 (April 3, 2020)

Focus on Purpose and Values – Bain & Company article tells how companies can make right decisions during COVID-19 crisis by reflecting and aligning their responses with their purpose and values (April 1, 2020)

AmCham China's Tips for U.S. Businesses – AmCham China provides recommendations to U.S. businesses from the frontlines in China that could help them adapt, mitigate and continue business while coping with COVID-19 (March 25, 2020)

AmCham Member Survey March 2020 – More AmCham China member organizations experienced business challenges in March 2020 compared to February caused by COVID-19, particularly consumer, industrial and resources sector (March 25, 2020)

Reimagining Business Models – According to BCG, companies can prepare for rebound, recession and reimagining business models to meet new needs and align with opportunities presented by COVID-19 crisis (March 23, 2020)

Remaining Relevant – Bain & Company London's James Allen advises companies to move from retreat to retool mode, remain relevant to customers by focusing on needs, partnering with supply chain and government, and more (March 23, 2020)

Taking CEO and Leadership Actions – Consulting firm Bain & Company proposed mobilizing senior team, forming possible scenarios and action plans to arrest revenue declines and stabilize business operations under COVID-19 crisis (March 13, 2020)

Communicating with Investors – Financial Profiles recommends constant communication, calmness and transparency, reassuring business' viability when communicating to investors during turbulent times (March 11, 2020)

Dealing with Business Disruptions – Law firm Cooley recommends several proactive steps in the context of CDC guidelines to deal with business disruptions, such as allowing remote work, sanitizing work spaces, forming a response plan, and more (March 6, 2020)

Responding Effectively with Leadership – McKinsey identified creation of EDGE teams, empowered leaders, agile approach, empathy, and transparent communications as top five practices leaders must think about to respond to the crisis (March 6, 2020)

Responding to Epidemics – Deloitte identified best practices of multinational corporations on how to deal with major infectious diseases through business continuity planning, emergency response and management (March 2, 2020)

Addressing Cost and Revenue Pressures – The Conference Board issued report that gives financial management leaders guidance on steps to arrest cost and revenue pressures during COVID-19 epidemic (March 1, 2020)

Establishing Effective Communication with Stakeholders – The Conference Board outlined some points for leaders on how to communicate to internal organization members and external stakeholders during COVID-19 crisis (February 29, 2020)

CSR in Time of COVID-19 – The Conference Board provides practical advice how to do Corporate Social Responsibility (CSR) for stakeholders as response to COVID-19 (February 29, 2020)

AmCham China Member Company Survey – AmCham China released results of February 2020 survey on impact of COVID-19 to member companies, including foreseen declines in 2020 market outlook, increased operational costs, and more (February 27, 2020)

Crisis Management Responses – BCG provides crisis management responses for leaders that apply to Coronavirus epidemic, including regularly updating view of situation, evolving plans, increasing resiliency and preparing for next crisis (February 27, 2020)

Stress Testing Continuity Plans – Gartner discusses elements of a business continuity management plan, recommending testing responses to disruptions such as Coronavirus with tabletop exercises (February 12, 2020)

Capitalizing on Crisis at Hand – Ernst & Young provides six crisis management tips to turn COVID-19 into opportunity, continue their business and recover from disasters (February 5, 2020)

Addressing Supply Chain Impact – Gartner advises supply chain leaders how to address the Coronavirus' impact to the supply chain such as materials, labor and capacity shortages in short-term, mid- and long-term actions (February 3, 2020)

Supply chains

Managing suppliers and major partners

Adapting COVID-19 Strategies for the Future – Bain & Company shared how agile and resilient strategies that worked during coronavirus outbreak can be adapted in recovery phase (June 5, 2020)

Restarting Work – Boston Consulting Group recommended five-pronged approach for restarting work in offices and factories, while ensuring safety of employees (May 20, 2020)

Managing Engineering & Construction Firms Through COVID-19 – PwC gave guidance for engineering and construction companies, such as ensuring financial stability, securing workers and anticipating changes (May 18, 2020)

Chief Supply Chain Officers' Challenges – Boston Consulting Group developed infographic summarizing actions for Chief Supply Chain Officers to deal with new reality posed by COVID-19 (May 14, 2020)

Supporting Distribution Channels – Bain & Company recommended ways companies can help strategic channel partners to weather crisis and strengthen their partner ecosystem (May 12, 2020)

Driving Business Recovery – Deloitte shared resilient leaders' guide to business recovery from COVID-19, which considers four scenarios and new social contracts (April 22, 2020)

Resiliency in Crises – KPMG shared detailed short- to long-term actions that businesses can do financially, operationally and commercially to be more resilient in crises (March 31, 2020)

Protecting Your Supply Chain – Boston Consulting Group shares best practices for improving supply chain visibility, flexibility, and preparedness for crisis and disruptions (March 25, 2020)

CDC COVID-19 Guidance – U.S. Centers for Disease Control and Prevention provides guidance how to decrease the spread of COVID-19 and lower its impact in the workplace (March 21, 2020)

Responding to Risks and Shifts in Demand – The Conference Board gives supply chain managers in Asia ways they can respond to risks and shifts in demand from the Coronavirus epidemic (March 20, 2020)

Taking CEO and Leadership Actions – Consulting firm Bain & Company proposed mobilizing senior team, forming possible scenarios and action plans to arrest revenue declines and stabilize business operations under COVID-19 crisis (March 13, 2020)

Protecting Supply Chains – Baker McKenzie identifies several key questions leaders should think about to protect their companies from supply chain disruptions brought about by the events surrounding COVID-19 pandemic (March 9, 2020)

Responding to Supply Chain Disruptions – Boston Consulting Group (BCG) assesses COVID-19's impact to supply chains, identifying two possible scenarios leaders need to consider, along with actions they can take to reduce their risk and deal with disruptions (March 9, 2020)

Reducing Impact to Business – PwC identified seven actions steps companies can do to address impact of COVID-19 to their workforce, operations and supply chain, and more (March 6, 2020)

Responding to Epidemics – Deloitte identified best practices of multinational corporations on how to deal with major infectious diseases through business continuity planning, emergency response and management (March 2, 2020)

Addressing Cost and Revenue Pressures – The Conference Board issued report that gives financial management leaders guidance on steps to arrest cost and revenue pressures during COVID-19 epidemic (March 1, 2020)

Crisis Management Responses – BCG provides crisis management responses for leaders that apply to Coronavirus epidemic, including regularly updating view of situation, evolving plans, increasing resiliency and preparing for next crisis (February 27, 2020)

Stress Testing Continuity Plans – Gartner discusses elements of a business continuity management plan, recommending testing responses to disruptions such as Coronavirus with tabletop exercises (February 12, 2020)

Addressing Supply Chain Impact – Gartner advises supply chain leaders how to address the Coronavirus' impact to the supply chain such as materials, labor and capacity shortages in short-term, mid- and long-term actions (February 3, 2020)