Content Category: Customers, relationships and channels

Engaging and taking care of customers, relationships and distribution channels

Harvard Business Review published tips for virtual networking opportunities and expanding connections despite COVID-19 pandemic

Harvard Business Review published tips for virtual networking opportunities and expanding connections despite COVID-19 pandemic

Harvard Business Review published lessons learned from survey of Chinese companies as they weathered COVID-19 crisis and built more resilient businesses

Boston Consulting Group identified ways companies can redefine customer service for resilience, responsiveness and recovery

Boston Consulting Group recommended digitizing sales process, evaluating front-end spending and rethinking distribution model as go-to-market strategies for emerging markets post-COVID-19

Boston Consulting Group recommended digitizing sales process, evaluating front-end spending and rethinking distribution model as go-to-market strategies for emerging markets post-COVID-19

Bain & Company recommended ways companies can help strategic channel partners to weather crisis and strengthen their partner ecosystem

Bain & Company recommended ways companies can help strategic channel partners to weather crisis and strengthen their partner ecosystem

Deloitte shared resilient leaders’ guide to business recovery from COVID-19, which considers four scenarios and new social contracts

Deloitte shared resilient leaders’ guide to business recovery from COVID-19, which considers four scenarios and new social contracts

Bain & Company shared remote working practices that maximize team collaboration, enable quick product testing, and enhance work-life balance

Bain & Company shared remote working practices that maximize team collaboration, enable quick product testing, and enhance work-life balance

Harvard Business Review pointed how data from contact centers and digital platforms can be analyzed, tested and optimized to draw unexpected insight and leverage them effectively in marketing decisions

Harvard Business Review pointed how data from contact centers and digital platforms can be analyzed, tested and optimized to draw unexpected insight and leverage them effectively in marketing decisions

U.S. Chamber of Commerce gave guidance on what small businesses need to consider before opening from lockdown, including employee safety and adjustment to operations

U.S. Chamber of Commerce gave guidance on what small businesses need to consider before opening from lockdown, including employee safety and adjustment to operations

COVID-19’s Impact to IT Investments

Majority (76%) of AmCham China members in April 2020 survey are increasing their IT investments, mainly to boost productivity and enhance customer relationships