U.S. Chamber of Commerce gave guidance on what small businesses need to consider before opening from lockdown, including employee safety and adjustment to operations

Produced by:

Ready to Reopen: A Playbook for Your Small Business

Reopening the Business – U.S. Chamber of Commerce gave guidance on what small businesses need to consider before opening from lockdown, including employee safety and adjustment to operations

Summary:

U.S. Chamber of Commerce published guidelines for businesses re-opening from lockdown on May 8, 2020. Some recommendations are:
  • Check Local and Sector Policies – Be updated on state and local policies, as well as industry guidance for re-opening, including from U.S. Center for Disease Control and Prevention (CDC) and American Industrial Hygiene Association (AIHA)
  • Assess Operational Needs – Look at financing, staffing, employee safety and health, and new customer requirements, plus revenue impact of restoring operations
  • Communicate Re-opening Plan – Tell customers and employees what business is doing to keep them safe on re-opening and prepare vendors for adjustments to supply chain
  • Develop Time Frame – Aside from local guidelines, gauge employees’ readiness to return to work and concerns on interacting with customers, and enact policies to address them
  • Adjust Marketing Strategy – Check competitors’ marketing which are working, and align messaging to customers’ new reality and experiences
  • Gather Feedback and Data – Collect feedback from customers and employees, and analyze sales data, customer behavior and return on investment for insights
  • Adapt to Challenges – Adjust to obstacles as they arise by being flexible to act, acknowledge situation and communicate how business is making it right
To read U.S. Chamber of Commerce’s playbook to small businesses for re-opening, visit https://www.uschamber.com/co/start/strategy/small-business-coronavirus-reopening-guide
Company: U.S. Chamber of Commerce
Categories: Business operations, Customers, relationships and channels, People and culture
Source:

Original publication date: May 8, 2020

Date last updated: May 15, 2020