Salesforce launched Work.com cloud-based tools and protocols to help businesses re-open safely and make data-driven decisions

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Salesforce Announces Work.com to Help Businesses and Communities Safely Reopen

Salesforce Work.com – Salesforce launched Work.com cloud-based tools and protocols to help businesses re-open safely and make data-driven decisions

Summary:

  • Work.com Launch – Salesforce announced Work.com technologies and resources helping public and private sectors respond to COVID-19, train employees, and re-open workplaces safely
  • Command Center – Central hub provides 360-degree view through employee surveys and data from internal applications including public health information to assess readiness to return-to-work, as well as trigger actions and workflows to respond with data-driven decisions
  • Contact Tracing – Uses digital application to help employees manually trace symptoms, potential exposure to COVID-19, and monitor wellness viewed from Command Center hub
  • Shift Management – Add-on feature enables companies to model capacity of worksites, schedule shifts and worker availability, and stagger arrival times to comply with social distancing measures
  • Other Features – Include emergency response management for public health sectors, volunteer management for coordinating relief operations and grants, and “myTrailhead for Employees” which provide content resources to train and make sure workers have safety information they need
  • Pricing – Command Center with Employee Wellness Check are introduced for $5 per user monthly for existing Platform or CRM users starting June 2020, while add-ons myTrailhead for Employees costs $25 per employee per month and Shift Management is at $5 per user a month
  • Internal Initiatives – Salesforce adopts daily wellness checks before entry, 30-minute window arrival times for elevators, temperature checks in touchless kiosks, ID badges that grant access to floors, as well as monitor places visited and potential contacts, with policies for quarantining and possibly closing offices in case of exposure and increased risks
Company: MIT Technology Review

Original publication date: May 4, 2020

Date last updated: June 9, 2020