Leadership in a Crisis: Responding to the Coronavirus Outbreak and Future Challenges
Responding Effectively with Leadership – McKinsey identified creation of EDGE teams, empowered leaders, agile approach, empathy, and transparent communications as top five practices leaders must think about to respond to the crisis
On March 06, 2020, McKinsey published an article entitled “Leadership in a Crisis: Responding to the Coronavirus Outbreak and Future Challenges” that identified leadership practices CEOs and leadership teams can use to respond effectively to the coronavirus pandemic crisis, including:
- EDGE Teams – Form network of teams that can respond outside of normal operations, as well as make adjustments to business activities. These include: workforce protection, supply-chain stabilization, customer engagement and financial stress testing.
- Empowered Leaders – Give leaders decision-making ability to direct aspects of the organization’s crisis response. They must be able to unify teams, display deliberate calm as well as bounded optimism.
- Agile Process – Implement pause-assess-anticipate-act cycle, allowing for pauses to assess the situation from multiple vantage points, anticipate what may happen next, and acting.
- Empathy and Support – Demonstrate empathy by recognizing how people are struggling and take corresponding measures to support them.
- Transparent Communications – Communicate effectively by maintaining transparency and providing frequent updates.
For full details on McKinsey’s insight, you may visit their website for free: https://www.mckinsey.com/business-functions/organization/our-insights/leadership-in-a-crisis-responding-to-the-coronavirus-outbreak-and-future-challenges
- Leadership in a Crisis: Responding to the Coronavirus Outbreak and Future Challenges, Mar 2020 (McKinsey & Company)
Original publication date: March 6, 2020
Date last updated: April 3, 2020