ghSMART shared four behaviors that leaders and their teams need to cultivate to move forward in a crisis

Produced by:

Four Behaviors that Help Leaders Manage a Crisis

Cultivating Leadership Behaviors – ghSMART shared four behaviors that leaders and their teams need to cultivate to move forward in a crisis

Summary:

Harvard Business Review published an article from ghSMART on Apr 2, 2020, sharing their experience-based findings on the four behaviors leadership teams must cultivate to successfully survive a crisis, namely:
  • Rapid Over Accurate Decision-Making – Process readily available information, define the priorities that matter the most by making informed trade-offs, empower team members to make decisions, and do not punish mistakes
  • Adapting Boldy – Decide on what not to do, stop adhering to yesterday’s playbook as it may already become irrelevant, and establish connections with industry experts, authorities and relevant entities to seek input before making decisions
  • Delivering Reliably – Create dashboards with corresponding key performance indicators (KPIs) that you can continuously use to monitor goals and performance, and observe self-care, ensuring that you are in the best mindset to deliver on your role and responsibilities
  • Engaging for Impact – Understand your employees and customers’ needs, and be prepared to engage, support and motivate them, while continuously communicating positive messages to let them know that the company and the leadership team care
To access the HBR article from ghSMART for free, please go to: https://hbr.org/2020/04/4-behaviors-that-help-leaders-manage-a-crisis
Company: Harvard Business Review (HBR)
Categories: Customers, relationships and channels, Leadership teams, People and culture

Original publication date: April 2, 2020

Date last updated: April 8, 2020