Deloitte explained five qualities that help leaders weather crisis, including leading with purpose and acting on opportunities

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The heart of resilient leadership: Responding to COVID-19

Resilient Leadership – Deloitte explained five qualities that help leaders weather crisis, including leading with purpose and acting on opportunities

Summary:

Deloitte identified five qualities resilient leaders need to reduce crisis’ impact and strengthen their organizations. Recommendations include:
  • Lead with Heart and Head – Balance between managing financial performance and genuinely caring for employees, customers, and broader ecosystems or communities through empathetic leadership and communication
  • Make Purpose Paramount – Decide on actions coming from organization’s purpose even under pressure from stakeholders, as purpose energizes employees and attracts customers
  • Prioritize Speed Over Perfection – Empower teams and individuals to enact creative solutions for new customer needs, which can help organizations during uncertainty while being clear on objectives and guardrails
  • Own the Narrative – Communicate more regularly in shorter messages to bring clarity in uncertainty, and increase trust through greater transparency, connecting in relationships, and delivering with experience
  • Anticipate Long-Term Changes – Be prepared for structural changes, for example, telework, decentralization and cybersecurity, and their long-term impact to organization, as well as new market trends, strategies or business models that will reshape industry and ecosystem
For more information, including Deloitte’s model for resilient leadership, visit https://www2.deloitte.com/global/en/insights/economy/covid-19/heart-of-resilient-leadership-responding-to-covid-19.html
Company: Deloitte
Categories: Leadership teams, People and culture

Original publication date: March 16, 2020

Date last updated: May 6, 2020