Boston Consulting Group recommends seven key management responses to protect employees’ welfare and health, create ready and able workforce, plus support and communicate with people effectively through COVID-19 crisis

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People Priorities in Response to COVID-19

Protecting Employees' Welfare and Health – Boston Consulting Group recommends seven key management responses to protect employees' welfare and health, create ready and able workforce, plus support and communicate with people effectively through COVID-19 crisis

Summary:

Boston Consulting Group published article “People Priorities in Response to COVID-19” on March 26, 2020, identifying concerns related to people management and organizational health, and the corresponding actions businesses can do. Their points include:
  • Accelerate Smart Work – Switch to teleworking and virtual meetings, support people with necessary technology and points of access, create virtual agile boards of what needs to be done, and break large groups into smaller teams
  • Enhance Health and Hygiene – Inform employees of preventive hygiene measures by providing communication collaterals in areas where hygiene is important
  • Mitigate People Risk – Cluster employees according to competency, identify people and skills essential to business continuity, plan how to staff these roles in worst-case scenario, and reduce their exposure to infection through policies such as rotating shifts, working in different buildings, etc.
  • Manage Workforce Flexibility – Project labor supply and demand monthly or even weekly for worst case, medium case, and best case scenarios, while accounting for different degrees in length and severity of the crisis
  • Communicate Openly with Empathy – Determine communication channels and appoint C-level or senior executive who will send updates to employees several times a week
  • Stand Together – Prepare leaders and managers to support employees during stressful times through empathetic communication and mindfulness, and potentially work with business partners in ecosystems for cross-sector solutions
  • Speed Up Digital Readiness – Deploy digital training and self-learning tools for various cohorts with different technological profiles, plus designate technology support teams to ensure work-from-home proceeds smoothly
The BCG article can be read for free at https://www.bcg.com/en-us/publications/2020/people-solutions-response-covid.aspx
Company: Boston Consulting Group (BCG)
Categories: People and culture, Remote work

Original publication date: March 26, 2020

Date last updated: April 13, 2020